Refund Policy

Nature of Our Products

Our products are digital. Our ebooks and any related materials are delivered electronically and are made available to you immediately after purchase. No physical item is shipped as part of a standard order. By completing your purchase, you acknowledge and agree that you are buying a digital product, that it will be delivered in digital form, and that you are responsible for ensuring you can access and read digital files before you buy.

All Sales Are Final

Due to the nature of digital products, all sales are final. Once a digital product has been purchased, and where download has occurred, or otherwise made available to you, we are unable to offer refunds, returns, or exchanges. This is because digital products, by their nature, cannot be returned once they have been delivered or accessed.

No Refunds

We do not offer refunds for:

• Digital downloads, including ebooks, guides, workbooks, or other downloadable content.
• Products that have already been accessed, downloaded, opened, or delivered.
• Accidental or duplicate purchases.
  
• Change of mind after purchase.
  
• Failure to read the product description, former details, or this policy before purchasing.
  
• Compatibility issues with your device or software, unless clearly caused by an error on our part.

Subscription Orders and Recurring Billing

Your purchase enrolls you in our book subscription. By completing your purchase, you acknowledge and agree that:
You will be charged automatically on a recurring basis every two weeks (every 14 days). Each billing cycle delivers a new book in the series to you in digital form.
Your subscription will continue, and your payment method will be charged automatically, until you cancel.
A minimum of two orders applies to every subscription (your initial order plus one renewal). This minimum is disclosed clearly during checkout and before your purchase.
Recurring charges may appear on your bank or card statement.
Each subscription ebook (each charge in your billing cycle) is made available to you immediately, and is therefore final and non-refundable in line with the rest of this policy. We do not provide refunds for past or current billing cycles, including cycles a customer states they forgot about, did not see, or did not anticipate.

Cancelling Your Subscription

After the two-order minimum has been met, you may cancel your subscription at any time and you will not be billed again from that point forward. No refunds are returned to you.
To cancel, email us at support@upwardspiral.store with your full name and order number, or use the manage-subscription link included in your account area and order confirmation email. Once your cancellation is processed, you will receive no further charges. We recommend cancelling before your next scheduled billing date, as charges that have already been processed are final.

Damaged, Missing, or Incorrect Files

If you have trouble accessing your digital product, receive the wrong file, or believe a file is defective or incomplete, please contact our support team as soon as possible with your order number and a clear description of the issue.
We will review the request and, where appropriate, provide a replacement file, a corrected or refreshed download link, or technical assistance to help you access your product. In most cases an access or delivery issue can be resolved quickly without the need for a refund. Where we feel it is appropriate, and at our discretion, we may also offer an alternative resolution, which can include providing a printed copy of your book.
Exchanges: Because our products are digital, we do not offer exchanges. Please review the product description, delivery format and delivery timeframe in full before completing your purchase. If you are unsure whether a product is right for you, contact us before buying and we will be glad to help.

Chargebacks and Disputes

If you have any issue with your order or a charge, please contact us first at support@upwardspiral.store so we can work to resolve the matter directly. The vast majority of concerns can be sorted out quickly once we hear from you.
A chargeback or payment dispute filed with your bank following a purchase, particularly for a digital product that has been delivered or for a subscription charge that was disclosed at checkout, may be treated as an unauthorised dispute. Unauthorised or fraudulent chargebacks may result in restricted access to future purchases or services. We keep records of order details, delivery, and subscription disclosures to respond to disputes where necessary.

Questions

If you have any questions before purchasing, or need help with an existing order, please contact us at support@upwardspiral.store. We are happy to help you make sure the product is right for you before you buy, and to assist with anything you need afterward.